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In CANADA

We chose Canada post in order to provide the best shipping service experience to our customers. Every order requires 2 business days for handling, to which the time of delivery is added according to the shipping service chosen and your location. Please note that the shipping fees are at your charge. For any requiry regarding your shipment please contact us at sales@tuyya.com

To USA

We chose Canada post in order to provide the best shipping service experience to our customers in USA. Every order requires 2 business days for handling, to which the time of delivery is added according to the shipping service chosen and your location. Please note that the shipping fees are at your charge. For any requiry regarding your shipment please contact us at sales@tuyya.com

International inquiries (Outside Canada and USA)

Our system will propose to you Post Canada as a carrier for your order. Nevertheless, if you live outside our regular shipping zone, we recommend you contact our customer service at sales@tuyya.com, who will be pleased to inform you of our sales and shipping terms, and find the best delivery option that will suit you.

How could I trace my order once shipped ?

Once your order processed and received by Canada Post, a tracking number will be sent to you. Several notifications by email at every major processing phase by the mailing service will annouce the proccessing of your order. You will be able to follow your oder state at Canada Post website, by using the tracking number sent to you at any time,

Can I change my order ?

If you want to modify your order please contact the customer service at support@tuyya.com, stating the reason for the request, your complete name and your order number. Please be advised that once the order is shipped, it may not be possible to cancel or do any changes.

What to do if my order is wrong or defective ?

If your order is wrong or the merchandise is defective, we recommend you contact the customer service atsupport@tuyya.com,also please specify in detail the issue, and join your complete name and your oder number. We will do our best to satisfy you.